Client Satisfaction Archives - 成人VR视频 Institute https://blogs.thomsonreuters.com/en-us/topic/client-satisfaction/ 成人VR视频 Institute is a blog from 成人VR视频, the intelligence, technology and human expertise you need to find trusted answers. Wed, 01 Apr 2026 13:15:21 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.3 The 4 Plates: Are you measuring the real value of AI in your legal department? /en-us/posts/corporates/4-plates-measuring-efficiency/ Wed, 01 Apr 2026 13:15:21 +0000 https://blogs.thomsonreuters.com/en-us/?p=70085

Key takeaways:

      • Efficiency is a means, not an end 鈥 Gains from AI only count when you can show what they enabled: better advice, stronger protection, smarter business support.

      • Narrow measurement invites cuts 鈥 Legal departments that measure AI value only through cost savings are telling C-Suites that legal costs less, thereby inviting budget and headcount reductions.

      • Measure across all four plates 鈥 A framework that captures effectiveness, risk, and enablement alongside efficiency is what shifts perception of the legal department from cost center to strategic asset.


Your legal department has invested in AI tools, adoption is growing, your team is saving time on routine work and, by most accounts, work operations are running faster. Then your CFO asks a simple question: What has AI delivered for the legal department?

If your answer centers on hours saved and cost reduced, you are not alone. However, you may be leaving your most important value story untold. And in a climate in which legal departments are under more scrutiny than ever to demonstrate the full return on their AI investment, that gap matters.

This is the fourth and final part of our series on the 鈥淔our Spinning Plates鈥 model, which frames the GC’s evolving responsibilities as:

      1. delivering effective advice
      2. operating efficiently
      3. protecting the business, and
      4. enabling strategic ambitions.

This article focuses on the Efficient plate and specifically on the risk of letting it do too much of the talking.

plates

The Efficient plate under pressure

For a GC, making the best use of what are often limited resources is a constant pressure. The Efficient plate sits alongside, not above, the other three plates and must be kept always spinning. Right now, however, for many in-house legal teams the Efficient plate is receiving disproportionate attention, and for understandable reasons.

AI adoption in corporate legal departments is accelerating quickly. According to the 成人VR视频 Institute’s AI in Professional Services Report 2026, nearly half (47%) of corporate legal respondents surveyed said their department has already integrated generative AI (GenAI) into their work 鈥 more than double the figure from the previous year. A further 18% reported that they鈥檙e already using agentic AI, with more than half expecting agentic AI to be central to their workflow within the next two years.

GCs are genuinely excited about what this makes possible. As one GC said in the survey that underpinned the AI in Professional Services Report: “It presents the promise of getting out of low-value work and into higher-value work that supports the business.鈥 Another described their vision of a legal department that is “boldly digital-first, relentlessly innovative, and tightly woven into business priorities.”

Clearly, the opportunity is real, but so is the risk of measuring it badly.

The measurement trap

Our 2026 research found that only one-quarter of legal departments are currently measuring the ROI of their AI tools. That alone is striking given the pace of adoption but the follow-up finding is where the real problem lies 鈥 of those departments that are measuring ROI, 80% are tracking it in terms of internal cost savings.

Reducing external spend, automating high-volume processes, and bringing more work in-house are all legitimate efficiency gains and worth reporting, of course. However, when cost reduction becomes the only story being told, two things can happen. Your C-Suite learns to associate your department’s value with how little it costs, a frame that is very difficult to escape once it鈥檚 established. And the wider value that efficiency enables in terms of sharper risk identification, faster business support, and higher-quality advice goes unmeasured and therefore unrecognized.


听If your metrics only capture time saved and cost reduced, and not what that freed-up capacity actually delivered, you are measuring the means and ignoring the end.


Think about what GCs themselves say they want from AI. As several GCs said in the survey, they鈥檙e hoping AI will provide them with “better output on more meaningful tasks,” “proactive, strategic insight,” and “getting out of low-value work.” These are not efficient outcomes, per se; rather, they are effectiveness, protection, and enablement outcomes, made possible by improved efficiency.

So, if your metrics only capture the input (time saved, cost reduced) and not what that freed-up capacity actually delivered, you are measuring the means and ignoring the end. This is the efficiency trap 鈥 measuring the plate so narrowly that it starts to work against you.

Reframing how you measure efficiency

Measuring efficiency well does not mean measuring it more. It means measuring it differently, and always in relation to the business you support. A few principles worth applying include:

Present spend in a business context 鈥 Legal spend as a percentage of company revenue tells a more credible story than a raw cost figure. It scales with the business and can be benchmarked meaningfully against peers.

Show what technology investment actually delivered 鈥 Time saved through automation is a useful starting point, but the stronger case is what the team did with that time. Tracking the shift from routine to strategic work over a period of time is a far more compelling ROI story.

Connect efficiency gains to business outcomes 鈥 An efficiency gain that enabled a faster product launch, prevented a compliance risk, or improved stakeholder satisfaction has a value that no cost metric will capture. Build those connections explicitly into how you report the value of the legal department to the C-Suite.

New resources to help

To support GCs in getting this right, the 成人VR视频 Institute has added two new resources to its Value Alignment Toolkit that directly address this measurement gap.

The Metrics Library brings together more than 100 metrics organized across all four spinning plates. It is a practical starting point for GCs to browse, select, and adapt to the specific goals of their departments, making it easier to build a measurement framework that reflects everything departments do, not just the part that appears in a budget line.

The AI Success Metrics guide addresses the AI measurement gap head-on with a best practice guide and a hands-on worksheet designed specifically for legal departments navigating AI adoption and asking: How do we actually know whether this is working? It looks beyond cost savings to capture the fuller picture of AI value including quality, capacity, strategic contribution, and risk.

Getting the balance right

In today鈥檚 environment, every GC needs to consider their answer when their C-Suite asks what the legal department delivers. Are your department鈥檚 metrics giving them the full answer or just the part that’s easiest to count?

Efficiency is not the enemy of strategic value. A department that runs well, uses its resources wisely, and embraces technology thoughtfully can in turn create the conditions for everything else the business needs from its legal function. However, that case only lands if your metrics measure across all four plates, not just one.


You can explore the new Metrics Library and AI Success Metrics guide, along with the full 成人VR视频 Institute鈥檚 Value Alignment toolkit听丑别谤别

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Couples counseling at Legalweek 2026: Firms and clients confront the AI value divide /en-us/posts/legal/legalweek-2026-firm-client-divide/ Fri, 13 Mar 2026 13:29:53 +0000 https://blogs.thomsonreuters.com/en-us/?p=69954

Key insights:

      • Client expectations around AI have shifted from curiosity to accountability 鈥 Law firms are now being asked not just whether they use GenAI, but to prove how it delivers measurable cost savings on specific matters 鈥 a question most firms still cannot answer with hard data.

      • A growing contradiction defines firm/client relationships 鈥 As clients simultaneously demand AI adoption, require granular billing transparency, and in some cases refuse to pay for work performed with AI, they鈥檙e creating a pricing and value paradox with no clear resolution for their law firms.

      • The ROI challenge around AI is fundamentally a relationship problem 鈥 Driven by a widening gap between what clients expect to save and what firms can demonstrate, a rift has developed between clients and firms, which is compounded by the fact that few firms have a coherent GenAI strategy in place.


NEW YORK 鈥 opened with a keynote conversation featuring Mindy Kaling, the Emmy-nominated writer, producer, and Tony Award-winning playwright, who reflected on a career built around one enduring fascination: messy relationships. She talked about growing up wanting to write something like Sex and the City, only to end up helping to chronicle the internal politics of a Scranton, Pennsylvania paper company in The Office. She talked about her love of watching people navigate breakups and power struggles and then finding the comedy in it all.

If she’s looking for new material, the three standing-room-only panels that followed could keep her busy for seasons.

Not surprisingly, the relationship between clients and their law firms has always been complicated 鈥 bound by mutual need but strained by competing incentives. Now, that tension is starting to reach a rolling boil as many law firms can鈥檛 seem to agree on exactly how the gains of their use of AI tools, especially generative AI (GenAI), are going to be split, or even if they鈥檙e going to be split at all.


AI is no longer optional or experimental 鈥 and many clients simply assume it’s already in use.


Across three 成人VR视频-sponsored sessions during this week鈥檚 Legalweek event, that tension surfaced again and again 鈥 not as a future concern, but as a present reality. Today, clients are arriving at the table more informed, more demanding, and more willing to use AI themselves. Firms are investing heavily in AI, but they still are struggling to quantify returns in terms their clients will accept. With the rates that law firms charge increasing 鈥 averaging more than 7% growth in 2025, and likely to stay on that pace in 2026 鈥 it sets up a collision with savings mandates that have yet to produce a shared framework for measurement. And underneath all of it, a fault line is building pressure 鈥 one that, as Ellen Hudock, GSK’s Chief of Staff Legal and Compliance, is not being resolved.

In 2026, GenAI has become the thing neither side can stop talking about, the thing both sides agree matters, and the thing that neither side can agree on how to handle.

This is not the story of an industry resisting change. Nearly everyone at Legalweek agreed that AI adoption is no longer optional. The harder questions, however, and the ones that echoed through every panel, every audience comment, and every hallway conversation is who benefits, how much, and who gets to decide.

Proving AI鈥檚 path to saving clients money

Three years ago, the client question was simple: Are you using AI, and would you use it on our matters? In 2026, that question has matured, and the new version is much harder to answer.

GSK鈥檚 Hudock described the shift bluntly during one panel. GSK is learning as much as it can from its outside law firms about how they’re deploying GenAI, she said, and are always looking to partner on new use cases. However, she noted that the conversation has moved well past curiosity. The pressure to deliver savings 鈥 internally and externally 鈥 is intense, and the questions have sharpened accordingly: What are you using? How are you using it? How does it generate savings?

Clearly, firms are hearing this message. Matthew Beekhuizen, Chief Pricing and Innovation Officer at Greenberg Traurig, noted that the pace of AI-driven change has accelerated sharply, particularly since October 2025. Clients who had previously said nothing about AI are now asking how it’s being used on their specific legal matters.

Indeed, AI is no longer optional or experimental 鈥 and many clients simply assume it’s already in use, said Mark Brennan, a partner at Hogan Lovells.

The trouble is that firms still can’t give clients the answer they most want to hear. When pressed on how much cost savings AI is actually achieving, the response from the firm side is often: We’re still gathering the data. Mitchell Kaplan, Managing Director of Zarwin Baum, acknowledged the industry is still in the anecdotal phase of measuring returns.

Sergey Polak, Director of Technology Innovation at Ropes & Gray, described the current state of ROI measurement as being based more on conventional wisdom rather than hard evidence. Hudock’s response to this was pointed: That’s exactly the situation in which clients want to partner. Supply the work, and let’s figure it out together.

The contradictions in the room

If the evolution in client expectations were the whole story, it would be manageable; however, the reality is messier than that, because clients are not speaking with one voice.

During another panel, Barclay Blair, Senior Managing Director of AI Innovation at DLA Piper, laid out the contradictions in sharp relief. Blair, who introduced himself as “the extremist on the panel,” is seeing clients who expect AI to be used and are asking how it will achieve specific savings targets. At the same time, many law firms are still receiving directives that feel lifted out of 2023, such as demands for warrants that models are unbiased, and declarations that firms cannot use AI without explicit permission. In 2026, both postures are arriving in the same inbox.


When pressed on how much cost savings AI is actually achieving, the response from the firm side is often: We’re still gathering the data.


The billing conversation captures this tension perfectly. Polak of Ropes & Gray noted that clients are beginning to ask for line-item transparency on invoices 鈥 was AI used on this task, and how much time or money did it save? Simultaneously, as Blair observed, other clients are issuing guidelines stating they won’t pay for certain services if performed by AI. This isn’t clients barring AI outright; rather, its clients demanding firms adopt AI, then using that very adoption as leverage to negotiate a decrease in costs. Not surprisingly, this becomes a self-reinforcing cycle with no obvious exit 鈥 at least, not for law firms.

Meanwhile, Zarwin Baum鈥檚 Kaplan raised a billing paradox that GenAI is making harder to ignore. As AI compresses work that once took hours into minutes, an itemized hourly bill increasingly tells a story that undersells the value delivered. His proposed answer: a return to the single line-item services rendered bill, which actually predated the billable hour. Kaplan then asked whether clients would actually accept it.

The advice to the law firms in the room from DLA Piper鈥檚 Blair was more blunt: Don’t wait for the client to set the terms. Lead the conversation about AI ROI and set the meeting. As Blair described, this is now the time to negotiate how value gets shared, while both sides are still figuring out the rules 鈥 not after one side has already written them.

The pressure hasn’t yet found a release valve

None of these tensions exist in isolation. They are symptoms of a structural mismatch between what clients need from the economics of legal AI and what firms are currently able to demonstrate 鈥 and the numbers suggest the legal industry is less prepared for this conversation than it thinks.

As 成人VR视频’ Steven Petrie pointed out, those law firms with a GenAI strategy are 3.9-times more likely to achieve ROI than those without one. Yet, only 22% of firms have such a strategy, Petrie said. That gap 鈥 between the firms that are thinking systematically about AI’s role in their business and those that aren’t 鈥 may turn out to matter less than the gap between what clients expect to save and what firms can show they’ve delivered.

The ROI question, in other words, is not just a measurement challenge, rather it鈥檚 a relationship challenge. And like all the best relationship drama, the tension doesn’t come from disagreement about whether the relationship matters. It comes from both sides wanting something slightly different from it 鈥 and neither being quite sure if both sides can get what they want.

If Mindy Kaling is still looking for complicated relationships to write about, she knows where to find them. This one鈥檚 going to need a few seasons to work itself out.


You can find more of here

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Chief Marketing & Business Development Officer Forum 2026: The most important aspect of AI may be talking to your clients about it /en-us/posts/legal/cmbdo-forum-2026-talking-to-your-clients-about-ai/ Wed, 18 Feb 2026 14:47:26 +0000 https://blogs.thomsonreuters.com/en-us/?p=69455

Key insights:

      • AI can help lawyers prepare better, more relevant client conversations 鈥 AI鈥檚 real value lies in synthesizing news, regulatory updates, client activity, and relationship data so lawyers have timely, tailored insights that make outreach easier and more meaningful.

      • AI works best as a foundation for client discussions, not a script 鈥 Panelists at a recent Forum repeatedly stressed that AI-generated briefs and opportunity matrices should only guide lawyers, but authenticity, experience, and interpretation are still what make client conversations effective.

      • Firms must actively and clearly talk to clients about their AI capabilities 鈥 Clients increasingly expect AI-savvy law firms, and those that can confidently explain how AI improves their service offerings while keeping humans at the center will stand out, while silence or vague messaging is a missed opportunity.


AMELIA ISLAND, Fla. 鈥 During the 成人VR视频 Institute鈥檚 recent33rd Annual Chief Marketing & Business Development Officer Forum(formerly the听Marketing Partner Forum), one concept became clear very quickly: When it comes to AI in law firms, the technology itself isn鈥檛 the hard part anymore. The real challenge 鈥 and the real opportunity 鈥 is how firms use AI to deepen client relationships and, just as importantly, how they talk to clients about what they鈥檙e doing.

Indeed, more than three-quarters of respondents (77%) say they believe law firms should take the initiative to begin these talks with clients around AI usage, according to the recent 成人VR视频 Institute鈥檚 2026 AI in Professional Services Report.

Across multiple Forum panel discussions, speakers returned again and again to the same idea: AI is becoming a powerful business development engine, but only if lawyers and law firm business development teams are willing to use it proactively and communicate its value in human terms.

AI as an assistant, not a replacement

One of the most practical discussions that arose during the Forum centered on using AI to make client outreach less painful and more effective. Too often, panelists contended, senior lawyers often don鈥檛 send regular client notes 鈥 but it鈥檚 not because they don鈥檛 care. These notes get put on the backburner because crafting them takes time away from billable work and is hard to prioritize.


You can find out more about next year鈥檚 Chief Marketing & Business Development Officer Forum 2027here


Several panelists talked about how AI can change that equation by pulling together information from news coverage, regulatory developments, earnings calls, relationship data, and even what clients are actively reading. Instead of staring at a blank page, partners can walk into a meeting or send a note armed with relevant, timely insights that actually matter to the client, they explained.

鈥淲e can plant things in our lawyers鈥 and partners鈥 minds to move the needle with clients so they can open conversations with clients that will make a difference,鈥 said one panelist.

Of course, the point isn鈥檛 to automate relationships, rather it鈥檚 to give lawyers a smarter starting point 鈥 a short list of clients to contact, paired with concrete conversation openers that feel tailored rather than generic. 鈥淭hose conversations and what results from those conversations will be revolutionary for your firm,鈥 the panelist added.

Another theme that resonated at the Forum was the idea of matching client needs with firm capabilities in a much more structured way. AI can help generate documents that clearly show what a client is dealing with and where the firm can help 鈥 essentially an opportunity matrix that鈥檚 built from real data.

Strong need for lawyer training around AI

Several speakers were quick to stress, however, that this doesn鈥檛 mean that AI should be left on autopilot. The best results come when firms train their partners before client meetings, using AI-generated briefs as a foundation, not a script. That balance 鈥 between automation and authenticity 鈥 came up repeatedly throughout the Forum. As several panelists described, AI can bring insights to the surface, but lawyers still need to interpret those insights, contextualize them, and deliver them in a way that feels personal.

鈥淎I might get you 90% of the way there, but that last 10% still depends on human judgment, experience, and relationship skills,鈥 said one law firm technology specialist.

Indeed, if there was one clear takeaway from the Forum, it鈥檚 that AI adoption rises or falls on training. Not broad, one-size-fits-all sessions, but bespoke, one-on-one training that shows lawyers exactly how AI helps them prepare for client conversations. Indeed, several panelists argued that it is essential that firms educate their attorneys on how to use these tools effectively or give them very specific guidance 鈥 anything less will lead to hesitation, confusion, or outright resistance.

CMBDO Forum
One of several panels discussing AI issues at the recent Chief Marketing & Business Development Officer Forum.

Of course, the problem is that AI adoption isn鈥檛 waiting for everyone to catch up. As one speaker noted, the train is already leaving the station, and those firms that fail to bring partners along 鈥 especially by showing clear, practical benefits of AI use 鈥 risk falling behind quickly.

In fact, several panelists discussed how the excitement around agentic AI is real, but so are the risks. They warned against assuming these more advanced tools are smarter or more autonomous than they really are. In fact, AI agents are still constrained by the data and tools they鈥檙e given, and a flawed understanding at the leadership level can lead to poor decisions and misplaced expectations.

That said, business development was repeatedly described as an ideal starting point for experimenting with agentic AI. The workflows are less rigid or high stakes than agentic use for legal work, the feedback loops are faster, and early wins are easier to spot.

Talking to clients about AI matters

Overall, perhaps the most important takeaway from the Forum wasn鈥檛 technical at all. It was strategic.

Because clients are increasingly expecting their law firms to be AI鈥憇avvy, firms have to be proactive in their response. Firms have to not just be using AI internally, but understanding how the technology improves their service, efficiency, and insight. Those firms that can clearly and confidently explain to their own partners and clients how AI supports their best efforts 鈥 and where humans still play a critical role 鈥 will stand out. Staying silent about AI, or worse, being vague and generic about its value, is a missed opportunity, several panelists explained.

Those law firms that thrive, especially around business development and client service, will be the ones that treat AI not as a back-office experiment, but as a client-facing capability 鈥 something to be discussed openly, thoughtfully, and authentically.


You can read the full听Executive Summary of the 成人VR视频 Institute鈥檚 33rd Annual Chief Marketing & Business Development Officer Forumhere

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5 growth strategies every tax firm leader must get right in 2026 /en-us/posts/tax-and-accounting/5-growth-strategies/ Wed, 11 Feb 2026 15:26:45 +0000 https://blogs.thomsonreuters.com/en-us/?p=69377

Key takeaways:

      • Ways of achieving growth has changed 鈥 Sustainable growth now depends less on raw revenue and more on improving income per partner through smarter leverage, intentional service mix, and disciplined pricing.

      • Proactive firms will be better positioned 鈥 Firms that adopt data-driven pricing, bundled offerings, and subscription models will be better positioned to communicate value, raise fees confidently, and protect margins.

      • Differentiators are shifting 鈥 Leadership depth, culture, and succession planning are emerging as decisive differentiators as demographics shift, private equity reshapes the tax market, and next-generation partners step into control.


Tax, audit & accounting firms are still growing, but not all that growth is reaching the bottom line 鈥 indeed, 2026 is shaping up as a separate or be separated moment for many tax firm leaders. To sustain income per partner while the market shifts, firm leaders need to be far more intentional about how they grow, price, staff, and position their tax practices.

Here are five important ways that tax firm leaders can ensure their bottom-line growth keep pace with their top-line revenue:

1. Be deliberate about how you grow

Revenue is rising, but margins are under pressure. For example, for firms with revenue of more than $2 million, revenue grew 7.9%, yet income per equity partner (IPP) increased only 3.2%. This may imply that although firms are bringing in more money, the remaining profits available to distribute to equity partners isn鈥檛 growing at the same rate. This could mean that it鈥檚 costing firms more to generate more revenue possibly because expenses are eating into margins.

Meanwhile, 13.9% of total growth for firms whose revenue is more than $2 million now comes from mergers, and for firms with revenue of more than $20 million, more than one-fifth of growth is merger-driven.

For growth strategy, leaders should clarify their organic growth plans in light of this robust M&A drive, deciding when acquisitions are truly about capacity, specialization, or geography and when they are merely propping up lagging organic growth.

Leaders need to protect IPP metrics by focusing relentlessly on revenue per partner and revenue per person as primary levers, rather than chasing top-line growth for its own sake. Leaders also need to build optionality 鈥 with private equity, mega-firm consolidators, and independents all active, factors such as succession, capital, and ownership design have become core strategic decisions that can no longer be left to chance.

2. Treat pricing as a growth discipline

In the 成人VR视频 Institute’s pricing report for tax, audit & accounting firms, 64% of decision-makers said their firms saw revenue increases, but only 45% reported increased profits 鈥 a clear indication of margin compression. Further, just about 1-in-5 professionals said they feel 鈥渉ighly confident鈥 that their firm鈥檚 current pricing reflects the expertise of its professionals.

To be sure, key pricing work now involves moving beyond what the market will bear. While hourly billing still dominates (according to the report firms said over 40% of client engagements are billed on an hourly basis) 鈥 value-aligned methods such as fixed fees, subscriptions, and bundled packages are strongly associated with higher pricing confidence and a firm’s greater ability to raise fees.

To excel in this area, tax firm leaders need to use data rather than their gut. Although only 30% of respondents said their firm regularly benchmark their pricing against competitors, leaders overwhelmingly say better market intelligence would increase pricing confidence. Also, firms should expand subscription and bundle pricing options, since respondents form subscription-billing firms report significantly higher confidence that their pricing reflects value. Indeed, many firms using bundled packages have raised prices 10% to 24% or more over the past two years.

3. Build a capacity model that scales

The Rosenberg data is blunt: The fastest path to higher income per partner is not logging more partner hours 鈥 it is using smart leverage and stronger rates. Elite tax firms (those with IPP above $800,000) generate roughly $3.9 million in revenue per equity partner and maintain staff-to-partner ratios of around 17:1.

Several capacity dynamics matter in practice. Leverage drives profitability, for example, and those firms that have staff-to-partner ratios above 10 report IPP roughly double that of firms with ratios below 3, even though they may carry higher salary percentages.

Further, outsourcing has become mainstream. More than 4-in-10 firms (42%) with more than $2 million in revenue now outsource full-time equivalent (FTEs) employees, a figure that rises to 63% among firms with more than $ 20 million dollars. Interestingly, turnover has eased to about 11%, the lowest for the industry in years, but expectations have shifted as firms intentionally reduce average billable hours per staff member to prioritize sustainable workloads.

In fact, the key growth question is no longer Can we find the work? but rather Can we design a capacity model 鈥 onshore, offshore, AI-enabled 鈥 that supports higher rates without burning out our people?

4. Formalize strategy, marketing & service mix

Firms with written strategic plans earn about 4.5% more IPP than those without, according to the data, and firms with a formal marketing plan enjoy about 9% higher IPP. The most profitable firms are also more intentional about service mix, tilting toward advisory and financial services.

Growth-enabling practices start with written strategic and marketing plans. Firms that document these plans consistently outperform their peers, particularly when navigating private equity interest, AI adoption, and succession decisions. Many leading tax firms are deliberately shifting from compliance to advisory, reducing their reliance on commodity tax compliance and expanding into higher-value advisory work to drive stronger profitability. These firms are also packaging and communicating value more effectively by bundling compliance and advisory services into tiered packages, which in turn gives them greater ability to raise fees and justify premium positioning in the market.

5. Invest in leadership, culture & succession

Growth without leadership depth is fragile, especially in the tax profession in which the average partner age has remained high. Most recently, however, the average partner age has dipped slightly to about 52 years old as more retirements occur. And female partners now account for roughly one-quarter of partner groups overall, showing progress but also a persistent equity gap.

For many firms, succession remains a primary concern, and leadership-related growth priorities begin with treating succession as strategy, not an HR project. More firms are revisiting buy-in levels, which average around $133,000, and are experimenting with non-equity roles and alternative practice structures to create more flexible pathways to ownership. At the same time, leaders must protect and modernize their firm culture, recognizing that poorly managed PE transactions, rigid return-to-office policies, and underinvestment in technology-forward talent can quickly erode the very engines of growth they depend on.

Additionally, firms are elevating the managing partner role. In larger practices, managing partners鈥 chargeable hours are now meaningfully lower, reflecting an intentional shift toward having that role work on the business 鈥 strategy, talent, pricing, and M&A 鈥 rather than in it.

For tax firm leaders, these five considerations form a practical checklist for 2026 planning. Grounding each strategic initiative in data and taking visible action can help ensure that the next wave of growth shows up not just in revenue, but in sustainable, rising income per partner.


You can download a copy of the 成人VR视频 Institute’s pricing report for tax, audit & accounting firms, here

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Q4 2025 LFFI: Law firms sail to strong finish amid shifting winds /en-us/posts/legal/lffi-q4-2025-full-sails/ Tue, 10 Feb 2026 08:13:20 +0000 https://blogs.thomsonreuters.com/en-us/?p=69369

Key takeaways:

      • LFFI dip driven by slowing demand 鈥 The small dip in the LFFI was driven almost entirely by decelerating demand growth, which slowed to a still-strong 3.3% in Q4.

      • Changing of the guard听鈥 M&A work slammed on the brakes while counter-cyclical practices surged, with bankruptcy re-emerging as a major engine of demand growth 鈥 a shift that often signals broader economic turbulence ahead.

      • Rate increases, client pressure builds听鈥 Firms fielded strong rates at the beginning of 2025, which helped power profits; however, with client budgets stretched, firms must demonstrate value to justify their higher rates.


Law firms ended 2025 in an enviable position, even as the 成人VR视频 Institute鈥檚 Law Firm Financial Index (LFFI) score dipped 2 points to 61 for the fourth quarter of 2025, snapping a yearlong upward streak as demand growth slowed from its Q3 pace. The final quarter of 2025 delivered one of the strongest finishes in recent memory, with profits surging and margins cresting above 40%. Yet even as the champagne flows, the winds may already have begun to shift.

Jump to 鈫

Q4 2025 Law Firm Financial Index

 

The LFFI’s slight decline was driven almost entirely by decelerating demand growth, which slowed to a still strong 3.3% in Q4 from 3.9% in Q3. More telling than this headline figure, however, was a quieter changing of the guard beneath the surface.

LFFI

Transactional practices began cooling from their Q3 peaks, with M&A work falling 5 percentage points from its prior pace. Filling the void, bankruptcy work surged in Q4, particularly in December, as counter-cyclical practices re-emerged as the dominant engine of demand growth. If this signals a greater shift for the United States economy, as it often does, law firms may find something far more important than just their demand threatened 鈥 their rates could come under pressure.

The rate question

Rate increases have historically been the primary power behind law firm finances, and 2025 proved no exception. Firms broke through a two-decade-old threshold, with the average firm seeing 7% growth in worked rates. Since the end of 2022, every 1% increase in worked rate growth has correlated to about a 0.9 percentage point increase in profits.

Where things may become less comfortable is the increasing potential for client pushback. Legal services buyers’ budgets are under more pressure than ever, and 2026’s new rate increases 鈥 expected to be as strong or stronger than 2025’s 鈥 are already in effect. If the legal industry continues raising rates at this pace without delivering corresponding increases value 鈥 and communicating that value to clients 鈥 they may see clients shift work to cheaper firms or move more legal work in-house entirely.

We’ve seen this movie before, in 2008 immediately after the global financial crisis, and the result was a stagnant decade of law firm growth.

Preparing for changing weather ahead

The good news is that none of this spell immediate trouble, and there is more than enough time for firms to avoid the worst of the long-term threats. A brighter future, one in which firms use advanced AI tools to deliver more value per hour and thus strengthen their surging rates even further, is just as possible.

By effectively locking in their revenue before the winds shifted and practicing disciplined expense management, law firms have bought themselves some breathing room to invest in technology and talent, at least in the short term.

For law firm leaders, this is a moment for preparation, not for a victory lap. The firms best positioned for whatever weather lies ahead will be those that solidify their efficiency gains and demonstrate value now, ensuring that when the next wind shift comes, they’re positioned not just to survive, but to thrive.


You can download

a full copy of the 成人VR视频 Institute’s “Q4 2025 Law Firm Financial Index” by filling out the form below:

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Chief Marketing & Business Development Officer Forum 2026: Mapping the tides of change in the legal market /en-us/posts/legal/cmbdo-forum-2026-tides-of-change/ Thu, 29 Jan 2026 13:21:50 +0000 https://blogs.thomsonreuters.com/en-us/?p=69200

Key insights:

      • Despite a strong 2025, law firms face growing challenges 鈥 Client expectations continue to evolve, as more clients are now more sophisticated around AI and pricing, pushing law firms to provide greater transparency and communication.

      • Client relationships are becoming shallower 鈥 As clients increasingly demand transparency and collaboration, particularly regarding AI adoption and pricing models, law firms must adapt quickly to meet these new expectations.

      • Differentiation is more vital than ever 鈥 Responsiveness, speed, and clear communication about value and technology have emerged as key factors for law firms to stand out and deepen client relationships.


AMELIA ISLAND, Fla. 鈥 It may have already become clich茅 to say that the legal industry is at a significant crossroads: Firms are coming off what appears by all measures to be a very successful 2025, yet the industry also is facing fundamental structural change, driven mainly by AI and subsequent changing client expectations.

Subsequently, that temperament permeated the opening sessions of the 成人VR视频 Institute鈥檚 33rd Annual Chief Marketing & Business Development Officer Forum (formerly the Marketing Partner Forum) held this week.

鈥淣o matter how well we鈥檙e all doing, the angst level has never been higher,鈥 said one law firm leader at the Forum.

Jen Dezso, Director of Client Relations at the 成人VR视频 Institute, opened the event giving a data-rich thumbnail of the legal market, based mostly on the recently released 2026 Report on the State of the US Legal Market, published jointly by the 成人VR视频庐 Institute and the Center on Ethics and the Legal Profession at Georgetown Law. Dezso demonstrated that almost all key indicators for law firm performance are up 鈥 demand, fees worked, lawyer growth 鈥 and that firms seem to be 鈥渕onetizing the work they capture.鈥 The main drivers pushing firm growth, she explained, are being moved by strategic wins of high-value business rather than a higher volume of ordinary work.


鈥淣o matter how well we鈥檙e all doing, the angst level has never been higher.”


Yet there are some darker clouds on the horizon, she added, noting that client relationships may be a bit shallow. For example, while just over one-third of large clients (36%) said they plan to increase their legal spend in the coming year, less than one-quarter of that spend (23%) goes to the firm that the client uses most 鈥 a figure that has been dropping over the last several years. Indeed, that most-used firm now gets engaged for less than three work types, and only 15% of clients say they will use their most-used firm more in the coming year.

Not surprisingly then, these figures weighed heavily as panels of top lawyers and law firm marketing and business development specialists discussed these matters during the Forum.

鈥淐learly, the softening of client relationships is a key piece of this,鈥 said one business development officer. 鈥淎nd you can see that in RFPs and the level of transparency that clients are asking for. I think a lot of work needs to be done by law firms to ensure these deeper trusting relationships with clients.鈥

Others on the panel agreed. 鈥淔inancially we鈥檙e doing very well, but we should be looking at what has changed with the clients,鈥 one said, adding that many outside law firms may not have fully processed the impact the global pandemic has had on client relationships over the ensuing five years.

What鈥檚 changed in clients鈥 minds?

Understanding and adapting to this change in clients鈥 mindsets should be mission critical for law firms today. Indeed, all other initiatives 鈥 collaboration, pricing, business development, and more 鈥 will flounder on the rocks if law firms don鈥檛 engage with their clients directly. And the primary result of that engagement should have law firms coming away with an understanding of what clients want and need and, even more importantly, where clients see their outside firms failing to meet those needs.

Though obviously a difficult conversation, this level of client engagement is the only way firms are going to be able to deliver for clients while remaining sustainable, innovative, and profitable themselves.


You can read the full here


Perhaps the most dramatic shift these panelists perceive is the change in client expectations around AI. Several noted that there is a growing disconnect between what clients believe AI should enable law firms to do and what firms are actually delivering 鈥 and many said this was the fault of poor communication. For example, RFPs now routinely include references to AI, with clients moving from a stance of caution 鈥 You can use AI, but not with my data 鈥 to one of collaboration 鈥 Where can we work together within the AI space? This rapid evolution requires firms to be able to communicate their clear roadmap for AI adoption and pricing innovation that is understood by partners and can be conveyed easily to clients.

鈥淭ransparency and communication are paramount,鈥 offered one law firm executive. 鈥淔irms must be able to explain their approach to AI and demonstrate its value to clients.鈥 In fact, several panelists suggested that the best opportunities to deepen client relationships often arise in these conversations around technology and innovation.

In many cases it is the role of the Chief Marketing and Business Development Officers to lead these conversations, especially as these talks can help differentiate the firm. 鈥淭he leaders in these roles may have the most important job within their firm,鈥 noted one panelist. 鈥淭he capability of these roles to see outside the walls of the firm is incredibly important.鈥

CMBDO Forum
Jen Dezso, of the 成人VR视频 Institute, discusses the state of the legal market at the Chief Marketing & Business Development Officer Forum in Amelia Island, Fla.

Several panelists pointed out that increasingly in today鈥檚 crowded marketplace, differentiation is more vital than ever, yet seemingly more difficult to achieve. 鈥淪ometimes it does come down to responsiveness and speed 鈥 these age-old client service tenants that we鈥檝e all pursued forever,鈥 said another firm marketing professional.

In fact, according to 成人VR视频 Institute data, clients look at several areas of differentiation when considering outside legal services, including the firm鈥檚 AI implementation, with 40% of clients citing that. And while clients ranked both cost efficiency and the use of value-based pricing lower, at 29% and 16% respectively, many law firm leaders said they consider pricing a critical challenge for the industry, especially given the mounting pressure on the traditional billable hour model.

鈥淲e need to get clients to look at value, and we need to get our own partners to look at our own value proposition,鈥 explained one firm leader. 鈥淚f we can鈥檛 segment the work and see what it takes to deliver this, we are in trouble.鈥

As the Forum discussions illustrated, as clients become much more sophisticated around pricing, law firms have to make sure their lawyers and partners can communicate the firm鈥檚 value to clients. 鈥淲e, as law firm leaders, need to have confidence in what are partners are saying 鈥 I mean, that鈥檚 true marketing 鈥 and we need to talk through these issues with partners, so everyone is more comfortable addressing this with clients.鈥


You can find out more about next year’s Chief Marketing & Business Development Officer Forum 2027here

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2026 Report on the State of the US Legal Market: Peak prosperity and the fault lines below /en-us/posts/legal/state-of-the-us-legal-market-2026/ Wed, 07 Jan 2026 08:00:59 +0000 https://blogs.thomsonreuters.com/en-us/?p=68918 The performance of law firms in 2025 can be summed up in a single tension, that the year鈥檚 exceptional results are built on uncertain foundations. The average law firm achieved 13% profit growth, demand surged to its best year of growth since the Global Financial Crisis, and worked rates shattered records with 7.3% growth. Yet beneath these headline numbers, fault lines have formed that should give every firm leader pause.

Jump to 鈫

2026 Report on the State of the US Legal Market

 

As the data underpinning the just-released 2026 Report on the State of the US Legal Market 鈥 published jointly by the 成人VR视频 Institute and the Center on Ethics and the Legal Profession at Georgetown Law 鈥 makes clear, the industry is experiencing its own tectonic moment. Fundamental forces such as shifting client power, economic instability, and technological disruption are pushing some firms to extraordinary heights while leaving others on increasingly unstable ground.

US legal market

This year’s report examines how the legal market’s current elevation came to be, why it may not last, and what firms can do now to prepare for the inevitable shift.

Key findings in the report

Some of the key findings discussed in this year鈥檚 report include:

      • Unprecedented demand surge amid market redistribution 鈥 The US legal market experienced some of the strongest demand growth in more than a decade, driven in part by regulatory shifts and geoeconomic instability. Critically, smaller firms captured the lion’s share of growth as clients moved demand from the most expensive firms to lower-cost alternatives.
      • Intense expense growth 鈥 Technology spending and talent costs are rising rapidly, with firms aggressively investing in AI capabilities while simultaneously expanding headcount. This dual arms race is sustainable only so long as demand and rate growth can be maintained as well.
      • Structural business model conflict 鈥 The industry remains trapped between transformative technology and outdated billing structures. Despite heavy AI investments that will fundamentally alter how legal work is performed, 90% of legal dollars still flow through hourly billing arrangements that may no longer reflect the value delivered.
      • Deteriorating buyer sentiment 鈥 Many corporate general counsels (GCs) are signaling that they are considering significant spending pullbacks ahead, with Net Spend Anticipation dropping to levels not seen since the pandemic. Financial forecasts increasingly point to contraction by mid-2026.
      • Historical warning patterns 鈥 Today’s legal market dynamics (represented by booming demand amid instability, runaway expenses, and universal optimism) closely mirror the conditions that preceded previous industry downturns in 2007 and 2021.

As the report makes clear, the challenges ahead are significant. The same forces creating today’s peaks are simultaneously undermining the ground beneath them. The surge in demand stems not from economic health but from chaos 鈥 trade wars, regulatory upheaval, and geopolitical tensions 鈥 all while GCs face stagnant budgets and intensifying pressure to demonstrate value.

While much of this is outside firms’ control, however, their response to it is not. The report clearly shows that those firms that use the current boom to reinforce their footing by modernizing pricing models, strengthening client relationships, and deploying technology in ways that deliver measurable value rather than marketing gloss will be best positioned for what comes next.

As this year’s report illustrates, 2025 was less a summit than an inflection point. The firms that treat elevation as permanence may find, as countless mountain ranges have over geologic time, that height is not a promise 鈥 it’s a phase.


You can download

a full copy of “2026 Report on the State of the US Legal Market,” published jointly by the 成人VR视频 Institute and the Center on Ethics and the Legal Profession at Georgetown Law, by filling out the form below:

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The AI Law Professor: When AI transforms lawyers from fire fighters to strategic partners /en-us/posts/technology/ai-law-professor-lawyer-transformation/ Thu, 18 Dec 2025 12:19:51 +0000 https://blogs.thomsonreuters.com/en-us/?p=68861

Key points:

      • Reactive service is obsoleteThe traditional model of waiting for client problems has reached its expiration date. Proactive, AI-powered monitoring creates entirely new categories of legal value.

      • Consolidation is comingWithin five years, the legal sector will bifurcate between firms embracing agentic AI transformation and those clinging to traditional models.

      • Early adopters set expectations 鈥 Firms that deploy AI agents as embedded legal monitoring systems will establish new client expectations that laggards will not be able to meet.


Welcome back to The AI Law Professor. Last month, I explored why asking the question “What if AGI?”represents essential strategic planning for lawyers. This month, I’m examining a transformation already underway: How AI-powered legal risk management systems can prevent problems rather than just solve them, and what this shift means for the lawyer-client relationship.

When every business decision becomes an opportunity for real-time legal insight, the total addressable market for legal services grows exponentially 鈥 and AI, especially agentic AI, is going to make this happen at warp speed. Yet, this client-facing and proactive revolution isn’t about replacing lawyers with machines. It’s about reimagining the lawyer-client relationship entirely, moving lawyers from being reactive problem-solvers to embedded strategic partners who prevent issues before they arise.

The end of reactive lawyering

Picture a senior partner at a prestigious law firm, circa 1995, dictating a memo while associates conduct research, mostly by carefully perusing large legal tomes, in the library. Fast forward to today: that partner now types their own emails, the library has become digital databases, and junior associates spend more time with search algorithms than with senior mentors. Yet for all this change, the fundamental model has remained static. Lawyers still react to problems after they arise, bill by the hour, and treat technology as a tool rather than a collaborative method.

We’re standing at the threshold of something fundamentally different. The emergence of agentic AI isn’t merely about making existing processes faster or cheaper. It’s about transforming law firms from reactive advisors into proactive business partners, embedded in the real-time operations of their clients.

Current adoption of agentic AI follows a predictable trajectory. Firms deploy it for high-volume, low-risk tasks, such as document sorting, initial contract reviews, and basic due diligence. However, limiting agentic AI to these mundane tasks is like using a Ferrari to deliver pizza.


The fundamental model has remained static. Lawyers still react to problems after they arise, bill by the hour, and treat technology as a tool rather than a collaborative method.


The real power emerges when we reconceptualize the lawyer-client relationship entirely. Instead of waiting for the phone to ring with the next legal crisis, imagine law firms with AI agents continuously monitoring client operations, analyzing contracts in real-time, flagging potential issues before they metastasize into lawsuits.

This shift from reactive to proactive legal service delivery represents a classic disruption pattern. It doesn’t just improve existing services, rather it creates entirely new categories of value.

The proactive revolution

Here’s a prediction that might ruffle some feathers: Within five years, we’ll witness massive consolidation in the legal sector. However, it won’t follow traditional patterns of big law firms absorbing smaller ones. Instead, we’ll see a bifurcation between those firms that embrace agentic transformation and those that cling to traditional models.

The firms that thrive will look radically different from today’s partnerships. They’ll employ machine learning experts alongside lawyers, and they’ll offer managed services that embed AI agents directly into client operations 鈥 and they’ll charge for value delivered rather than time spent. Think of them less like law firms and more like legal technology companies that happen to employ lawyers.

Meanwhile, firms that treat AI as just another tool, that continue billing by the hour while using AI to work faster, will find themselves in a death spiral. They’ll have missed the tipping point when incremental change becomes revolutionary transformation.

Of course, the most exciting possibility isn’t incremental improvement but the creation of entirely new categories of legal value. Imagine a firm that doesn’t wait for contracts to go sour but monitors them continuously, alerting clients to changing circumstances that might trigger renegotiation. Picture legal departments that can simulate the regulatory implications of business decisions before they’re made, running thousands of scenarios through AI agents trained on relevant case law.


The most exciting possibility isn’t incremental improvement but the creation of entirely new categories of legal value.


This proactive model transforms lawyers from fire fighters into strategic partners. It expands the total addressable market for legal services by orders of magnitude. Every business decision becomes an opportunity for legal insight, and every operational change gets real-time analysis. A law firm could offer legal monitoring as a service, with AI agents acting as an always-on legal nervous system for clients.

Once firms start down this path, they’ll find it difficult to reverse course. Early adopters will set new client expectations that laggards simply cannot meet. The competitive advantages will compound over time as firms accumulate data, refine their models, and deepen client integration.

The choice is stark but clear

After decades of building AI tools for legal practice, I’ve learned to distinguish between hype cycles and genuine paradigm shifts. Agentic AI represents the latter. It’s not about doing the same things faster or cheaper; rather, it’s about fundamentally reconsidering what legal services could become.

The firms that will dominate the next era are already experimenting, learning fast, and profiting faster. They’re building products that automate commodity work while developing new service models that were impossible before AI. They’re treating technology not as a threat but as an amplifier of human expertise.

The choice facing today’s legal professionals is clear: Embrace the agentic AI transformation and help shape how AI can change your legal practice, or resist and risk becoming casualties of technological disruption. The medieval guild system of legal apprenticeship has ended 鈥 and the age of human-AI collaboration has begun.

Those who recognize this shift, invest in understanding and deploying agentic AI strategically, and reimagine their business models and service offerings won’t just survive this transformation, they鈥檒l thrive.

Indeed, they’ll thrive in ways that would seem like science fiction to that senior partner dictating memos in 1995.

The future of law isn’t about replacing lawyers with machines. It’s about lawyers and machines working together to deliver value that neither could achieve alone. And that future has already begun.


Well, that brings us to the end of 2025! I wish you and yours a very happy holidays, and I鈥檓 excited to see what 2026 brings us. The future looks bright!

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The prosperity paradox: Record rate growth may mask rising vulnerabilities in law firms /en-us/posts/legal/law-firms-prosperity-paradox/ Wed, 10 Dec 2025 15:43:35 +0000 https://blogs.thomsonreuters.com/en-us/?p=68697

Key insights:

      • Rate growth remains at all-time highs 鈥 While this is good news, firms also need to plan for what may lie ahead when that growth cools.

      • Potential financial pressures are accelerating鈥 Strong demand and rates are driving growth in revenue and profitability, but firms need to keep an eye on realization and expenses which are flashing troublesome signs.

      • A strong 2025 brings no promises for 2026 鈥 This year鈥檚 momentum is an opportunity to plan for the next shift in the market.


Many law firms may be preparing to pop champagne corks in a few weeks to celebrate what is shaping up to be a record-setting 2025. As firms close the books on the year, however, it may be prudent to not only celebrate, but also to prepare themselves for potential headaches that could start in the new year after the celebrations die down.

The 成人VR视频 Institute鈥檚 recent Law Firm Rates Report 2026 laid out the paradox that is fueling the end-of-year party vibes: Law firms now are enjoying unprecedented pricing power and demand growth; but at the same time, the underlying economics reveal potentially destabilizing pressures that may await them in 2026. And the recent Law Firm Financial Index (LFFI) for the third quarter of 2025 found, those pressures continue to intensify.

Tectonic pressures growing

While the Rates Report raised fundamental questions about what鈥檚 driving rates higher and why long-held beliefs about what constitutes better rate performance may be incorrect, the Q3 LFFI likened this year鈥檚 surging demand and rate growth to rising tectonic pressures that can both lift mountains but also fracture previously stable ground.

Firms have arguably never had it better when it comes to rates. Worked rates have climbed steadily for the past four years, reaching levels that are not only historical highs, but are also easily outpacing inflation, representing genuine growth in pricing power. Coupled with strong demand, many firms are experiencing a windfall in revenues and profits this year.

And the upward momentum continues to gain strength. Demand growth accelerated to 3.9%, according to the Q3 LFFI, even as worked rates held steady at Q2鈥檚 all-time high of 7.4%.

Hiding cracks in the foundation?

Beyond questions about whether the current growth in demand and rates is sustainable, there are signals that the impressive performance may be masking warning signs of potential trouble ahead.

First, expenses are now rising faster than rates, and expense growth is accelerating. Direct costs are up 8.5% year-over-year, while overhead expenses climbed 7.5%, according to Q3 LFFI data. This is an extremely risky proposition because expense growth is generally sticky and hard to control, especially during intense growth periods because firms feel they need to continue feeding the human capital and overhead infrastructure that is driving growth.

However, history teaches a harsh lesson: Revenue can vanish overnight, but expenses rarely do.

rates

Second, realization is wobbling in troubling ways. Firms saw an unseasonal downtick in collection realization in Q2, counter to normal seasonal patterns in which realization typically improves throughout the year. This wobble may feel uncomfortably familiar to anyone who survived the aftermath of the global financial crisis that began in 2007. While Q3 showed some recovery in realization, the long-term trend since 2021 has been a slow decline, which means that despite record standard rate increases, the percentage of those rates actually collected continues to erode.

Third, work continues to shift down market. The Rates Report noted that corporate clients with annual revenues of more than $10 billion saw their effective paid rates decline at a double-digit rate in 2025, even as law firms reported average worked rate increases of 7.4%. This reflects how price-sensitive matters had been shifted towards smaller, lower-cost providers while the largest firms seek to retain higher value work.

rates

The challenge then becomes for law firms to identify which matters justify premium pricing and which are vulnerable to downstream migration. Strategic partnerships with smaller firms or alternative legal providers could potentially be an avenue for larger firms to retain client loyalty while protecting their margins.

Looking ahead

While many law firms are enjoying the fruits of a bountiful 2025, it鈥檚 not too early for firm leaders to turn their attention to 2026 and determine what their strategies will be. This is no time for complacency or an assumption that next year will merely be a replay of 2025. Instead, firms need to start mapping contingency plans in case demand or pricing falter, expense growth accelerates further, or work continues to flow downstream to lower-cost law firms.

The flashing lights in the distance may turn out to not be celebratory holiday displays but rather caution signs that lie in wait for the year ahead. The warning lights aren’t showing red yet, but they’re definitely moving from a festive green to a cautionary amber.


You can download a copy of the 成人VR视频 Institute鈥檚Law Firm Rates Report 2026 here

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2025 Amparo Law reform: What Mexico鈥檚 shift means for legal and tax strategy /en-us/posts/legal/mexico-amparo-law-reform/ Wed, 26 Nov 2025 13:10:10 +0000 https://blogs.thomsonreuters.com/en-us/?p=68552

Key takeaways:

      • Legal professionals face tighter procedural constraints 鈥 The shift to legitimate interest and stricter suspension rules limit the scope of litigation, requiring claims of more precise harm and reducing early judicial intervention.

      • Stricter judicial suspension powers 鈥 Judges now face tighter rules when granting suspensions and need to prioritize public interest and order over individual or corporate requests.

      • Compliance and financial counsel must prepare for UIF scrutiny 鈥 Expanded authority for Mexico鈥檚 Financial Intelligence Unit (UIF) means frozen assets may remain inaccessible despite amparo filings, necessitating stronger defense strategies and deeper expertise in financial legality.


In Mexico, the Amparo Law is one of the most important legal tools for protecting individual rights. For legal professionals, amparo has long been a key tool to challenge government actions that impact clients鈥 operations or compliance. This legal action acts as a mechanism to enforce constitutional protections, preventing public authorities from being unfair or abusing their power.

In September, Mexico sought reform in many areas of this action, including seeking changes to . The update in Article 5 of the Amparo Law refines the definition of 鈥渓egitimate interest鈥 (inter茅s leg铆timo) while maintaining the concept of 鈥渓egal interest鈥 (inter茅s jur铆dico). Under the previous standard, which was introduced in the 2011 reform and formalized in 2013, practitioners could initiate amparo proceedings on behalf of clients who were affected in a general way 鈥 for example, by pollution, lack of access to public information, or harm to indigenous communities. Now, the law only allows a filing of an amparo when individuals are .

Judicial limits and augmented authority for UIF

Another important change in the 2025 reform relates to suspensions. In Mexico鈥檚 Amparo Law, a suspension is a temporary court order that stops administrative measures while the judge reviews the case. Before the current reform, judges had , even in cases that affected the public or large groups using their evolving jurisprudence.

Now, judges must follow stricter rules; for example, they cannot allow suspensions if these affect. This shift has direct implications for law firms because legal teams will need to reassess the likelihood of obtaining suspensions in cases involving administrative actions, especially those tied to public infrastructure or financial enforcement.


In Mexico, the Amparo Law is one of the most important legal tools for protecting individual rights. For legal professionals, amparo has long been a key tool to challenge government actions that impact clients鈥 operations or compliance.


The reform also limits suspensions, including investigations by the Federal Executive Branch, tax credit cases (unless the person pays a financial guarantee), preventive detention, and cases in which the country鈥檚 Financial Intelligence Unit (UIF) is involved. The UIF works on cases in which individuals or entities are suspected of .

Lawyers and legal counsel, particularly those representing clients in financial and criminal matters, face new hurdles because of this reform. Even if an amparo is filed, bank accounts may remain frozen if there is suspicion of links to criminal organizations. This forces legal teams to develop more robust strategies for contesting UIF actions. Similarly, tax professionals must also adjust to the new reality. The reform limits the use of amparo to delay tax payments or challenge tax credit denials. Clients who previously relied on legal maneuvers to postpone payments or other obligations will now need to provide financial guarantees or face immediate enforcement. This increases pressure on tax advisors to ensure compliance and to anticipate UIF scrutiny.

Another consideration is whether UIF鈥檚 legal counsel itself can verify the legality of resources, a process that requires specialized knowledge. In some cases, public interest and public order may be referenced in general terms rather than supported by specific evidence, thus placing additional burdens on legal professionals to challenge such claims effectively.

In contrast to the concerns about qualified personnel and individual rights, the government explains that the reform helps stop powerful groups 鈥 those that can afford to pay a lawyer and other legal expenses, as opposed to common citizens 鈥 from to avoid paying taxes or slowing down legal actions.

Modernizing the amparo process through digital reforms

The September reform is expected to expand and reinforce the digital modernization initiatives introduced in the and other earlier reforms, much of which focused on using technology to improve the amparo process. For example, lawyers must now adapt to mandatory digital procedures; and Article 3 now allows people to send documents either online or on paper. (According to the reform, however, if someone has an account in the Federal Judiciary鈥檚 Online Services Portal, they must use it to send and receive documents.)

While this shift standardizes communication, it may challenge those firms with limited digital infrastructure or clients in rural areas.

The reform also supports using electronic signatures for all legal steps. Previously, digital signatures were not accepted in the same way by all courts. This change simplifies filings and enhances procedural clarity, but it also requires law firms and tax advisors to update their systems and train staff on secure digital authentication.


Lawyers and legal counsel, particularly those representing clients in financial and criminal matters, face new hurdles because of this reform. Even if an amparo is filed, bank accounts may remain frozen if there is suspicion of links to criminal organizations.


In addition to reforms designed to enhance system functionality, further modifications have been introduced to decrease the number of cases and enable judges to reach decisions more efficiently. In the past, judges had flexible timelines, which often resulted in delays. The reform now sets clearer limits; for example, in indirect amparo cases, judges must give a ruling within 90 calendar days. This accelerates case resolution but also increases pressure on judicial teams to manage caseloads efficiently and consistently.

Adapting to Mexico鈥檚 amparo reform

The September reform could reshape the legal landscape for judges, attorneys, and tax professionals by reversing the progress made since the 2011 changes, which aimed to protect Constitutional rights more strongly. If this happens, the reform may weaken the procedural tools that legal professionals use to defend their clients 鈥 people and companies alike 鈥 against government actions. As a result, we may see a noticeable shift in litigation demand, with fewer opportunities for constitutional defense and more pressure on legal teams to adapt to narrower procedural options. Contributing to this, the new requirements and streamlined procedures could discourage frivolous claims, reducing the volume of cases that firms must manage.

For judges, the reform introduces a more rigid framework. Previously, collective actions based on the prior definition of legitimate interest delayed major infrastructure projects. By requiring direct harm under the new standard, judicial discretion is curtailed, and courts are expected to prioritize administrative efficiency over broad social concerns. In addition, the UIF is now better positioned to freeze illicit funds, which helps lower the chances of situations such as the release of the 27 billion pesos frozen between 2018 and 2025. Legal teams must now prepare for more aggressive enforcement and fewer procedural safeguards.

Finally, the reform has introduced significant elements to enhance transparency and accountability in the amparo process. By introducing requirements for digital submissions and establishing clear deadlines, the changes aim to reduce corruption and confusion, but courts and professionals may struggle with the new digital tools because of their own limited access to technology. Successful adoption of this reform will depend on training judges, UIF staff, and legal teams to ensure procedural compliance and maintain the public trust.


You can find more on the legal and regulatory issues facing Mexico here

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